How Can We Help?

Frequently Asked Questions

Who runs Game Kings?

Game Kings was started by two classic kiwi dudes in the Waikato that just wanted to bring a sick selection of board games to New Zealanders! You can find out more on our About us page.

I have a game idea! Do you wanna see?

Heck yeah! We're super excited to work with kiwis making their own boardgames. Flick us an email and lets have a chat :)

How long does delivery take?

Usually delivery takes

1-2 business days for the North Island
1-3 business days for the South Island
+ 1-2 business days for rural addresses.

For more information on shipping and delivery, head over to our Shipping and Delivery page

When will my order be dispatched?

We’re packing all day Monday-Friday. If you get your order in before 3pm, your order will be dispatched the same day. Otherwise it will be dispatched the next business day.

My order hasn’t arrived yet, what should I do?

If you’re concerned about your order taking longer than usual to arrive, we recommend that you start by contacting your local NZ Post depot; they should be able to answer your questions and let you know of any delays.

You don’t have the game I’m looking for; can you get it in?

We can definitely try! Just flick us a message either through our email or through our contact form to let us know what game you’re looking for and we’ll get to searching!

I live in Hamilton! Can I pick up my order?

Yes! When you check out you should have the option to click and collect your order from our office in Hamilton. For more information on click and collect, please check out our Shipping and Delivery page.

What are Royalty Points? How do they work?

Royalty points are our way of saying thanks for supporting our business! For more information, visit the Royalty Points FAQ page here

How do I go about returning an item?

Check out our Return and Refunds page for information about returning items.

What payment methods do you accept?

We currently accept:

Credit/Debit Card

Can I use a discount code when purchasing gift vouchers?

Vouchers are worth the value that you pay for them. If you use a discount code when purchasing a gift voucher, it will be worth the discounted amount that you paid.